REFUND POLICY

Refund Policy for Povry

Thank you for shopping at Povry. We strive to offer you top-quality products and excellent customer service. However, if you're not completely satisfied with your purchase, we're here to assist you.

1. Eligibility for Refund

You may be eligible for a refund within 30 days of receiving your order. To qualify for a refund, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

2. Initiating a Refund Request

To begin the refund process, please contact us at contact@povry.com with your order details and the reason for your refund request. Our customer service team will review your request and provide instructions on returning the item.

3. Return Shipping

You are responsible for covering the shipping costs for returning your item. These costs are non-refundable. If you receive a refund, the return shipping expenses will be deducted from your refund amount.

4. Refund Procedure

Upon receiving and inspecting your returned item, we will send you an email to confirm its receipt. We will then notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5. Exceptions

Please note that certain items are not eligible for refund, such as personalized or custom-made products.

6. Contact Us

If you have any inquiries regarding our refund policy, don't hesitate to reach out to us at contact@povry.com. By making a purchase on povry.com, you acknowledge that you have read, understood, and agreed to our refund policy.

Thank you for choosing Povry.

Warm regards,
The Povry Team